Welcome to Sir Turtle Travel Bank.
When a passenger changes travel plans and the ticket needs to be refunded or exchanged the outstanding balance is credited to either an existing Sir Turtle Travel bank account or a new account is created if none exists.
Refunds, exchange balances, or customer service gestures are credited to a Travel Bank account as 'soft' dollars that can be used to purchase tickets, upgrades or bag fees. The soft credits cannot be applied to taxes or fees.
Purchasing a new ticket can be fulfilled either online through our booking engine or via our call center reservation department.
Credit expiry limits are set by Cayman Airways. Most credits will expire after 1 year from the original date of issuance unless otherwise stated.
Cayman Airways Sir Turtle Travel Bank can be used for both individual travelers and corporations. For more information about Travel Bank contact us.